Privacy Policy
Amy Psychologist
ABN: 71734099439
Effective Date: 1st September 2025
1. Introduction
At Amy Psychologist, we are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal and health information.
By using this website or engaging our services, you consent to the terms of this Privacy Policy.
2. What Information We Collect
We collect personal information that is necessary for the delivery of psychological services. This may include:
Personal details (e.g. name, date of birth, contact details)
Medical and psychological history
Information from other health professionals (e.g. referrals or reports)
Session notes
Medicare or private health fund details
Payment details
If you use our website, we may also collect non-identifying information such as IP addresses, browser type, and pages accessed, using standard web analytics tools.
3. How We Collect Information
We may collect personal and health information:
Directly from you (e.g. via intake forms, phone calls, emails, or in-session)
From third parties with your consent (e.g. referring GP, psychiatrist, or other allied health providers)
Automatically through your use of our website
4. Why We Collect Your Information
We collect and use your information for purposes including:
Providing psychological assessment and therapy
Communicating with you about appointments and care
Liaising with other healthcare professionals (with your consent)
Managing accounts and billing (e.g. Medicare, NDIS, or private insurance)
Meeting our legal and professional obligations
5. Disclosure of Information
We will not share your personal information without your consent, except where:
It is required or authorised by law (e.g. risk of harm, court order)
It is necessary to prevent a serious threat to life, health or safety
It is required by Medicare or other health insurance providers for billing purposes
You request that we liaise with another professional or support person
6. Data Storage and Security
We store your personal and health information securely, whether in physical or electronic form. We take all reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.
Records are stored in accordance with legal requirements, including the Health Records Act 2001 (Vic), and are retained for a minimum of 7 years after the last client contact (or until age 25 for clients under 18 at the time of last contact).
7. Access and Correction
You have the right to access and request correction of your personal information.
Requests can be made in writing to:
Amy Psychologist
Email: amy@amypsychologist.com.au
We will respond within a reasonable timeframe, usually within 30 days. Access may be denied in certain legal circumstances.
8. Website and Online Communications
While we take reasonable steps to protect your online privacy, no data transmission over the internet is 100% secure. If you contact us via email or web form, please be aware of the inherent risks.
This website may use cookies and third-party analytics tools. These tools do not collect personally identifiable information but help us improve user experience.
9. Complaints
If you have concerns about how we have handled your personal information, please contact us first. We take privacy concerns seriously and will investigate your complaint.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in law or our practice. The latest version will always be available on our website.
Contact Details
Amy Psychologist
ABN: 71734099439
Email: amy@amypsychologist.com.au
Website: www.amypsychologist.com.au